We want you to love your Maiden purchase. If something isn’t quite right, we offer a 14-day return period starting from the day your order arrives.

Return Eligibility

Items must meet the following conditions to be accepted for return:

• Unworn and unused

• In the same condition as received

• With all tags attached

• In the original packaging

You’ll also need the receipt or proof of purchase. Please include your order number and reason for return inside the parcel. All returns are inspected before being approved.

How to Request a Return

All returns must be requested through the Maiden Returns Portal.

Once your request is approved, you’ll receive:

• A return shipping label

• Instructions on where and how to send your item

Please note: returns sent without first being requested through the portal will not be accepted.

Exchanges

You can request an exchange through the same Returns Portal. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. Approved refunds are issued to the original payment method

Refund Process

Once your return arrives with us, we’ll inspect it and confirm whether your refund has been approved.

• Approved refunds are processed to the original payment method

• Please allow 5–10 business days for the refund to be issued

• Banks and card providers may take additional time to complete processing

If it has been more than 15 business days since your return was approved, please contact us at hello@maiden-cricket.co.uk.

Faulty or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us straight away at hello@maiden-cricket.co.uk so we can sort it promptly.

Items Not Eligible for Return

We’re unable to accept returns on sale items and gift cards.

If you have any questions or need help at any stage, please get in touch at
hello@maiden-cricket.co.uk