FAQs
Do you have a question or need help?
Please contact us at hello@maiden-cricket.co.uk and one of the team will get back to you as soon as possible.
To save you some time, you’ll find most frequently asked questions below:
GENERAL
What makes our cricket clothing different?
Maiden Cricket is designed specifically for women & girls who play cricket, with a focus on comfort, style, and performance. We use high-quality materials and construction to ensure our clothes are durable and will last through years of active wear.
Additionally, our fabric weights are heavier than usual cricket brands. One of our key brand goals is to design our kit to make girls and women feel confident. See-through tops and trousers were a big no for us, so our kit features a denser weave and a heavier GSM, providing better coverage and durability.
Who are the founders?
Read more about the teenage founders of Maiden Cricket on Our Story page.
CLOTHING
Where is the cricket clothing manufactured?
The Maiden Core Range, Teamwear, and Equipment are manufactured in India by a family-run organisation that specialises in cricket gear manufacturing since 1994, with 300 experienced staff.
Furthermore, one of the MD’s was a professional cricket playing on Yorkshire for 10 years.
We have established a strong partnership with this dedicated and skilled team. Together with the directors, we ensure every stage of production meets our rigorous quality standards, with every small detail considered.
This personal touch is part of what makes our clothing so unique and allows us to maintain the high level of craftsmanship and quality that Maiden Cricket is known for.
Are your products true to size?
Our sizes range from 8+ up to Women's XL to cater to a wide range of ages and body types. We can provide both body measurements and actual garment measurements if required so you can be super confident in ordering your correct
size.
You may notice our 12- 14 years and our women’s XS (equivalent dress size to 6-8) look similar, but our 14-16 years size is actually larger than the women’s XS. This reflects how we capture all body types across age groups, including petite ladies and growing/changing youth bodies, especially after puberty.
Some 14- 16 year-olds are larger than an XS women’s size, so our sizing accommodates this. For trousers, for example, if a woman who wears XS is under 5ft 4 inches and has slimmer thighs, she might find the 12-14 years trouser size fits better. Our XS tops are designed to cover petite ladies, but she could go 12- 14 years if she prefers a slightly bigger fit. The 14-16 tops cover a curvier figure of a youth.
We think these small details really matter to make sure we can play our best on the pitch.
Please see our Clothing size guide, featured next to all our products below the description. Our Equipment size guide covers Gloves and pads for Women and girls. featured next to all our products below the description.
Our guide covers Gloves & Pads for Women & Girls
How should I wash my Maiden Cricket kit?
We want to ensure your premium kit stays that way, so, here are our top tips for keeping your kit in tip top condition.
• Machine wash cold with like colours at 30 degrees
• Wash inside out
• Hang dry. Avoid tumble dry
• Never use bleach or chemicals
• Avoid washing with heavy or zippered items (like jackets or jeans) that could snag or pull the fabric
DELIVERIES & RETURNS
How can I track my order?
We currently use Shopify Preferred Delivery Partners for UK deliveries.
Can I change my order?
As soon as you place your order, we will immediately start fulfilling it to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.
How can I pay for Maiden kit?
It is important that our customers feel safe ordering from us. We accept PayPal and a range of credit and debit cards, including Visa, Mastercard.
What do I do if there is a problem?
If for any reason your Maiden kit have been damaged on it's way to you or there is a fault, please email hello@maiden-cricket.co.uk with full details.
What if I want to make a return?
You can return your items for a full refund or exchange them for a different size or style.
Your Returns must be returned within 30 days, unworn and unwashed, in the original packaging.
If you are experiencing any problems at all with your return, please contact our customer service team hello@maiden-cricket.co.uk with full details.
How long does it take to process a refund?
As soon as we receive your returned item, we’ll work hard to process it quickly. This can take up to 5 working days and your refund can take up to 7 days to appear in your bank.
Please note we can only refund the account that originally made the purchase.
Please email us hello@maiden-cricket.co.uk to make your return.
