Returns & Refunds

Can I return personalised or teamwear items?

Items made to order with a club name, logo, player name, number or initials can't be returned or cancelled once production has started, unless they're faulty. Before production we'll send an order confirmation, so please check every name, number, logo and size carefully before you approve it.

Do I have to pay for return postage?

No, return postage is free. Your original delivery charge isn't refunded unless the item is faulty. We allow one exchange per item, and any further exchanges carry a delivery charge.

How do I return an item?

All returns and exchanges are arranged through our returns portal. Please request your return there first, as parcels sent back without an accepted request can't be processed. Full details are in our Exchange, Returns and Refund Policy.

How long do I have to return or exchange an item?

You have 30 days from receiving your order to return or exchange non-personalised items. They need to be unworn, unwashed and in their original condition, with all tags and packaging, and with proof of purchase.

How long does a refund take?

Once we've received and checked your return, your refund is processed to the original payment method within 5 to 10 working days. If you used a discount code or gift card, the refund reflects the amount you actually paid, and discount codes can't be reissued.

The straps on my cricket bag are damaged. What can I do?

The straps are for carrying the bag on your back. When you're using the wheels, tuck them into the dedicated pocket on the back of the bag, which is there to protect them. Straps left out while the bag is wheeled can catch on the wheels or the ground and tear. Because this is down to how the bag is used rather than a manufacturing fault, we can't offer a refund, exchange or return for strap damage caused this way, even within 30 days.

What if my item is faulty?

Report it through our returns portal within 30 days of receiving your order, including your order number, a description of the fault and photos showing it. We'll reply within 5 working days. Where there's a genuine fault, we'll first repair or replace the item. Damage caused by misuse, incorrect care or not using the product as designed isn't classed as a fault. Your statutory rights are not affected.