Orders & Delivery
Information on delivery options, shipping times, tracking orders, and resolving issues with missing or delayed orders.
Can I change my order?
As soon as you place your order, we begin processing it right away to get it to you as quickly as possible. Because of this, we're unable to make changes once an order has been placed. If you've spotted a mistake – like the wrong size or delivery address – please contact us as soon as possible at hello@maiden-cricket.co.uk and we'll do our best to help before your order is dispatched. Once it's on its way, you're welcome to use our returns or exchange process instead.
Can my delivery address be different from my billing address?
Yes, you can enter a different billing address from your delivery address at checkout.
Do you ship internationally?
Right now we ship to the UK and Channel Islands only. International shipping is coming soon – sign up to our newsletter to be the first to know when we launch it.
How can I track my order?
Once your order is placed, our fulfilment team gets to work straight away to get it dispatched as quickly as possible. As soon as it ships, you'll receive a tracking number by email so you can follow your parcel every step of the way. Depending on your location and the delivery option chosen, your order will be sent with one of our trusted carriers – Royal Mail, DPD, or InPost/Yodel – and you'll track it directly through that carrier using the link and tracking number provided. If you haven't received your tracking details or have any questions about your delivery, just get in touch at hello@maiden-cricket.co.uk and we'll be happy to help.
How do pre-orders work?
When you pre-order an item, you're securing your place first in the line. You'll be charged at the time of order and we'll email you as soon as your item is on its way, along with an estimated ship date shown on the product page.
What do I do if there's a problem with my order?
We're sorry if something isn't right - we want you to love your Maiden kit, so let's put it right quickly. If your order has arrived damaged, faulty, or incorrect, please head to our Returns Policy for full details on how to arrange an exchange or refund. If your parcel was damaged in transit, we may ask you to complete a short so we can investigate with the carrier and get it resolved for you. Don't worry - we'll guide you through it. However you get in touch, we'll always do our best to sort things out as smoothly as possible.